Why choose Digisens
No surprises afterwards, no queue, and no story you cannot verify. This is exactly how we work and what you pay for it.
Seven commitments we hold ourselves to
- A fixed rate of €75 excluding VAT per hour. So you always know where you stand.
- No call-out charges. We charge by the hour, full stop.
- A portal with every hour we write. You see directly what we did and how long it took. Everything visible, and we intend to keep it that way.
- A clear ticket system. Always insight into what is open at your company.
- One general number: +31 548 541219. You can call and WhatsApp. Both make all our phones ring, so you always reach a specialist rather than a queue.
- Always reachable for outages. Early mornings, evenings and weekends included.
- We prefer to come to you. A lot can be done remotely, but our preference is to be at your premises. We are nearby, you see who turns up, and we charge no call-out fee.
- One point of contact for everything. Does your internet or telephony sit with another supplier and would you like to keep it there? Fine. If something goes wrong, we contact them.
The difference is in the things that do not happen
Outages you never notice
The vast majority of what we resolve was never seen by the client. Monitoring flags a full disk or a failing backup before it becomes a problem.
No discussion afterwards
Every report, change and action is recorded. No black hole between your report and the solution.
Someone who knows the way
We are based in Rijssen. If someone has to come out, that is the same day, not next week.
About rates, contracts and switching
What does it cost to engage you?
Our hourly rate is €75 excluding VAT, with no call-out charges and no stacked surcharges. For companies that prefer a fixed monthly fee we draw up a management contract.
Am I tied to anything?
No. By default we work by the hour. If you choose a management contract we agree a term that suits you. We would rather keep clients because it works than because they have to stay.
How do I see what you are doing?
The ticket system shows all open and completed reports. The hours portal shows every hour written, with a description. Both are accessible to you, not just to us.
We already have a supplier for internet or telephony.
No problem, you do not have to change that. We become your central point of contact and contact that third party ourselves during an outage, so you are not stuck between two suppliers.
Do you work in English?
Yes. Our engineers speak English, and tickets and documentation can be handled in English. Dutch remains our primary working language.
Curious what we could do for you?
The first consult is free and without obligation. We map out your IT and tell you honestly what you do and do not need.