Support
Something is broken, or you are running into an issue. Pick the fastest route below. If your work is at a standstill, calling is always quickest.
How to reach us
My tickets
In our service portal you can log a report yourself. You also see the status of earlier tickets there, along with everything we have fed back on them. Useful if you want to follow where a report stands.
Remote assistance
Do we need to look along on your screen? Start a session through Splashtop. You download a small programme, give us the code and see everything we do. The connection ends immediately afterwards.
Call us
Is your work at a standstill? Call or WhatsApp +31 548 541219. Both make all our phones ring, so you always reach a specialist. On weekdays between 08:30 and 17:30 CET that is immediate; for outages we are reachable outside those hours too.
Submit your report here? That works too. It ends up in exactly the same place as a ticket from the portal.
Submit a reportReport your problem
Leave your report here
Not everyone wants to log in to ask a simple question. Fill in this form and your report ends up in exactly the same place as a ticket from the portal: it gets a number and does not sit in an inbox.
- Is your work at a standstill? Fill in the form and give us a call as well. Then we know it is urgent.
- Prefer email? A message to support@digisens.nl arrives in the same place.
- Outside office hours? For outages we are reachable in the evening and at weekends on +31 548 541219.
What helps us help you faster
The more specific your report, the less back and forth. Where you can, tell us:
- Who has the problem — one colleague or everyone?
- Since when it has been happening, and whether anything changed.
- The exact error message, preferably as a screenshot.
- What you have already tried.
- How urgent it is — is work stopped or can you continue?
Worth trying first
A surprising share of the reports we receive can be solved in two steps. Before you call, these cost nothing to try:
- Restart the device fully. Not closing the lid, but a genuine restart. Windows sleeps by default rather than shutting down.
- Does it work for a colleague? That tells us immediately whether it is the workplace or the server.
- For internet problems: is it only on Wi-Fi, or also on a wired workplace?
No luck? Then call. That is what we are here for, and we charge no call-out fee.
Visiting address
Kryptonstraat 7
7463 PB Rijssen, the Netherlands
De Plaagslagen business park
Direct contact
+31 548 541219 · WhatsApp
info@digisens.nl
support@digisens.nl for tickets
Opening hours
Weekdays 08:30–17:30 (CET)
Reachable outside office hours for outages
Could you be our next client?
We take over IT management for companies in Twente that have neither the time nor the people for it themselves. The first conversation is free and without obligation: we map out your environment and say honestly what is and is not needed.